We stand behind the quality of our products and guarantee our workmanship 100%.
At the time you place an order, you will be asked to check and confirm all the details regarding the item's size, design, color, etc. Since products are produced on demand, we are unable to refund/exchange products when you change your mind or ordered incorrectly.
Please check your order details and confirm it before submitting.
QUESTIONS ABOUT YOUR ORDER:
If you have any questions about placing an order, please contact us at firstname.lastname@example.org so we can make sure you are satisfied with your purchase.
If your order has any sizing issues, please contact us for a resolution. We always encourage our customers to check out the sizing chart or send us an email if they have any questions about their order especially sizing.
We will gladly send a replacement with your requested resize but we will charge an additional resizing fee of $12. The customer will also handle the shipping fee for the replacement order.
DAMAGED, DEFECTIVE, MISPRINT AND INCORRECT ITEM
If your order arrives damaged, with a defect, misprint or contains an incorrect item on our part, please fill out this feedback form or contact us so we can work on a resolution with you.
Please contact us before you return the defective/damaged/incorrect item. As soon as we receive your email, we will immediately review your case within 24 hours and send you a replacement.
For a faster resolution, please include a photograph of the damaged area of the item you received or the area where poor printing quality is visible. Please take a picture of the item on a flat surface with the error/issue.
The information you provide will help us improve our systems and eliminate errors in future printing
DELIVERED BUT HAS NOT ARRIVED
If your item is marked as delivered and you haven’t received it, we highly recommend contacting your local post office first as they may have it on hold. If they don’t have the item, contact us for a resolution.
LOST IN TRANSIT
If your order is deemed ‘lost’ by our shipping carrier, please contact us so we can work on a resolution with you. We will dispatch a replacement to you at our expense.
RETURNS and ORDER ISSUES
Any customer order issues should be brought up to us 14 days of receiving the product. (or delivery date)